Method
How it works
A check is only useful if you can argue with it. Everything below exists so that any number we give you can be traced back to a moment on a recording.
The sequence
The standard is agreed and frozen
We work from a written checklist: every item has its wording, its weight and the answers an inspector may choose. Nothing is scored on impressions. Once approved, the edition is fixed, and a visit is always measured against the edition in force on its date.
The visit
An inspector visits as a guest, follows a scenario agreed with you, and records the visit in full. Timings are taken from the recording, not from memory: arrival, greeting, seating, order taken, each course, the bill.
The book is filled and verified
The inspector fills the checklist. Then it is verified before it can reach you — block totals recomputed, every score checked against the item it sits on, the transcript checked against the length of the recording, the photographs checked as belonging to that visit.
Acceptance
The package passes a set of formal checks before publication: the venue, the checklist code and its edition, the fingerprint of the wording, the composition of items, the manifest and the inventory of materials.
Delivery
The result appears in your portal with the evidence attached. Managers see their own venue; network leaders see the whole network.
Disputes
Any item can be contested. The methodologist listens to the recording and answers with a reason. A score changes only through an accepted dispute, and the change is recorded as a new edition.
What a check never does
- Scores an item that was not applicable without saying so — the report always states how many standards were not applied, and why that matters to the total.
- Compares results measured against different editions of the checklist as if they were the same.
- Changes a published number quietly. A correction is a new edition with a reason.
- Lets anyone but the methodologist change a score.